Iowa Bids > Bid Detail

Student Health Patient Portal

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Agency: Iowa State University
Level of Government: State & Local
Category:
  • Y - Construction of Structures and Facilities
Opps ID: NBD18079539835611811
Posted Date: Dec 1, 2022
Due Date:
Solicitation No: RFQ-1000625

Bid Information

Type Request for Proposal (Public)
Status Awarded
Number RFQ-1000625 (Student Health Patient Portal)
Issue Date & Time 9/7/2022 01:00:02 PM (CT)
Close Date & Time 10/7/2022 12:00:00 PM (CT)
Duration 1 month
Notes
Iowa State University of Science and Technology (ISU) is soliciting information from qualified contractors to provide the goods and/or services described herein.

Contractors should read all materials carefully and note the due date.
Contractors must submit all questions in the "Questions" tab related to this bid opportunity.
Bid responses will ONLY be accepted online via ISUBid. Please allow adequate time to review and submit your response prior to the deadline.
Contact Information
Name Jason Utz
Address 1340 Administrative Services Building
2221 Wanda Daley Drive
Ames, IA 50011-1004 USA
Phone
Fax
Email utz@iastate.edu
Awarded Suppliers
Bid Documents
Document name Format
Bid Invitation Acrobat / PDF
Public Question & Answer Acrobat / PDF
Bid Attachments
File Name Description File Size
ISU Instructions.pdf Review the instructions for important information. REVISED APRIL 2022 174 KB
ISU General Terms & Conditions.pdf Review the general terms and conditions carefully and any exceptions should be listed in the "Attributes" section. REVISED APRIL 2022 232 KB
HigherEdCloudVendorAssessmentTool.xlsx Download, complete and attach under the "Response Attachments" tab with your proposal. 884 KB
Insurance Language - Professional Services & Software Dev (Off Campus) 09-2021.pdf Insurance Requirements - Professional Services & Software Dev (Off Campus) 09-2021 131 KB
ISU_BAA_template.doc Business Associate Agreement (BAA) This agreement will be required by the awarded supplier as this product will be collecting Protected Health Information (PHI). 77 KB
Bid Questions
Question What is the average number of monthly patient visits?
Answer This fluctuates within the school year, but a good estimate is 3300 visits per month.
Submitted 10/5/2022 09:32:49 AM (CT)
Question I see there is some appointment booking capability on the Thielen SHC website. Are you currently using a patient portal such as Nextgen Enterprise Portal or something in Access Plus? What percentage of your appointments are currently booked online?
Answer



We are using online scheduling through Nextgen/Medfusion. Since restarting Online Scheduling on 9/5/2022, 2.8% of appointments have been scheduled online to date.


Submitted 9/16/2022 08:34:41 AM (CT)
Question Our pricing is usually based on enrollment and provider count. From the Thielen SHC website, it appears there are 20 providers. Is this the number we should be using? What is your approximate annual visit count?
Answer



20 should suffice. We are currently licensed for 5 Full Time Providers, 7 Part-Time providers, and 7 mid-level providers. Approximate Annual Visit Count: 65,000 (250/day x 5days/week x 52 weeks).


Submitted 9/16/2022 08:34:07 AM (CT)
Question Who will use the portal? Is it just students? Do dependents use the Health Service? Do employees use the health service for limited services such as flu shots or COVID testing? Does any group other than students need access to the portal?
Answer



Primarily students. We do see spouses of students if the student signs up for the SSHIP insurance plan and includes the spouse. We do not see dependents pediatrics. We may see ISU employees, but that is limited to physical therapy. Note that PT has not used portal to date, but the visits do display in our current system.


Submitted 9/16/2022 08:33:36 AM (CT)
Question Will you be handling the US and International Student Entrance Immunization Requirements in the portal or will that be handled in AccessPlus?
Answer



The International Student Entrance Immunization Requirements is to to be handled through the portal.


Submitted 9/16/2022 08:33:12 AM (CT)
Question Have you done many customizations to your Nextgen system or is it largely out-of-the-box?
Answer



Yes, we've customized many templates but have begun to scale back with Nextgen's new ACE templates.


Submitted 9/16/2022 08:32:31 AM (CT)
Question Is your Nextgen system on-premises or cloud-based? Is it Office or Enterprise? Can you provide details on the version, release number, when you last upgraded, and whether you have a Nextgen test system we can use for interface/upgrade testing?
Answer



Cloud-based (Azure). Enterprise. 5.9.2020.1, Build 5.9.4.159 Build Date: 11/3/2021. Yes, we do have a test environment.


Submitted 9/16/2022 08:32:00 AM (CT)
Question Will students require access to the patient portal after they graduate as part of fulfilling the requirements of the Cures Act and meeting record retention requirements? This is becoming an important role for patient portals. Are ISU netid’s retained for life-like UID’s or are they recycled? This could be an issue for post-graduation access.
Answer



Confirmed that Net-IDs are not recycled and remain linked to the original user. We would want patients to be able to access the portal after graduation.


Submitted 9/16/2022 08:31:30 AM (CT)
Question Would we also need to support University ID logins (UID) or would ISU netid be all we would need?
Answer



ISU Net-ID should suffice.


Submitted 9/16/2022 08:30:59 AM (CT)
Question The RFP questions did not mention anything about how students are authenticated when they login to the portal. Most of our sites use campus authentication. Would you want us to authenticate with federated SAML, so the student would just us their ISU netid or do you want them to have to create their own separate account in the patient? Almost all of our sites use campus authentication with some form of federated SAML.
Answer



Preference would be to use their existing Net-ID. With our current patient portal, the NetID is not used or matched at all. Patients create a unique username and password separate from their NetID.


Submitted 9/16/2022 08:30:15 AM (CT)

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